Can't find your question? E-mail us at care@glowlab.example.
Yes. We buy directly from the brands and their official distributors. Every product has a traceable batch code and an expiry date on the packaging.
Of course. E-mail us your skin type and the products you use now, and we will put together a routine with you. We reply within one working day.
Order on a working day before 16:00 and your parcel leaves the same day. Weekend orders ship on Monday.
The Netherlands, Belgium and Germany. For other countries: e-mail us and we will see what is possible.
Yes. As soon as the label is created you receive a track & trace link by e-mail.
You have 30 days after receipt to return your order. Products must be unopened and undamaged — for hygiene reasons we cannot take back opened cosmetics.
E-mail us your order number. Within one working day you receive a return label and the return address.
Within 14 days of receiving the return, via the same payment method you used.
In the "Discount code or gift card" field — you will find it both in your bag and on the checkout page.
No, one code applies per order. The discount is calculated over the subtotal, so before shipping costs.
iDEAL, Klarna (pay later), credit card, PayPal, Apple Pay and Bancontact for Belgium.
Yes, all prices on the site include VAT. On the checkout page you see the VAT amount listed separately below the total.
We only use your details to process your order and keep you informed about the delivery. We never sell anything on to third parties.